Associate Program Manager - (Global Research & Risk Solutions)

Job Role and Responsibilities

We are seeking a detail-oriented Program Manager works in close collaboration with the VOC sector team as well as internal operations/ functions and provides both tactical and strategic direction on all operational aspects for the sector. The candidate needs to understand the business and identify opportunities to streamline operations and processes through automation and development. The candidate should have experience working closely with the product and technology teams.

Principal responsibilities include:

• Create and manage research project plans including PID (Project Intention Document)
• Work with the Senior Program Manager, Client Associates and Consultants to manage the sector resources in order to ensure appropriate staffing and skill set is assigned to each project
• Manage the research project lifecycle, i.e. questionnaire development, coordinate with fielding team on data collection, oversee data processing and report development, coordinate with Marketing Manager on Marketing initiatives, to ensure that high quality deliverables are produced on a timely basis
• Support key planning meetings, status meetings, solutions meeting - providing meeting minutes where applicable
• Work with cross functional teams to resolve project related scheduling and resource issues
• Identify and escalate areas of perceived risk 
• Provide and document detailed root-cause analysis for all delays that result in status downgrade
• Create and maintain a list of metrics which help evaluate the health of the research programs
• Work with other sector Program Managers on cross-team projects
• Support strategic operational initiatives, i.e. look for efficiency/ automation opportunities and work with Development team to implement enhancements to apps/ processes
• Identify relevant third-party data inputs, coordinate its sourcing and implementation into the existing workflow, also including coordination with the IT team
• Assist in vetting and development efforts for all potential new projects and lead operational aspects of new business initiatives in the Sector

Qualifications, Experience, and Skills

Education:  Bachelor’s degree required, MBA preferred

Candidate's Profile:

• 3+ years of experience in managing operations or projects working with product and tech teams
• Strong skills to coordinate with various business, operation and support teams
• Solid communication and presentation skills
• Hands-on with business analysis, product development, data sourcing and management as well as automation
• Ability to drive process efficiency through innovation and business reengineering

Skills:

• Rigorous organizer and a ruthless prioritizer with ability to communicate and juggle multiple demands
• Excellent stakeholder management and communication skills
• Result and solution driven with strong data orientation
• Ability to map processes and identify automation opportunity areas
• Experience in working on global cross-team projects is a strong plus

Note: MS Excel/ PowerPoint skills will be tested as part of the interview process