Associate Program Manager - (Global Research & Risk Solutions)

<p><span style="font-family:Times New Roman,Times,serif;"><b>Job Role and Responsibilities</b></span></p> <p><span style="font-family:Times New Roman,Times,serif;">We are seeking a detail-oriented Program Manager works in close collaboration with the VOC sector team as well as internal operations/ functions and provides both tactical and strategic direction on all operational aspects for the sector. The candidate needs to understand the business and identify opportunities to streamline operations and processes through automation and development. The candidate should have experience working closely with the product and technology teams.</span></p> <p><span style="font-family:Times New Roman,Times,serif;">Principal responsibilities include:</span></p> <ul> <li><span style="font-family:Times New Roman,Times,serif;">Create and manage research project plans including PID (Project Intention Document)</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Work with the Senior Program Manager, Client Associates and Consultants to manage the sector resources in order to ensure appropriate staffing and skill set is assigned to each project</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Manage the research project lifecycle, i.e. questionnaire development, coordinate with fielding team on data collection, oversee data processing and report development, coordinate with Marketing Manager on Marketing initiatives, to ensure that high quality deliverables are produced on a timely basis</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Support key planning meetings, status meetings, solutions meeting - providing meeting minutes where applicable</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Work with cross functional teams to resolve project related scheduling and resource issues</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Identify and escalate areas of perceived risk </span></li> <li><span style="font-family:Times New Roman,Times,serif;">Provide and document detailed root-cause analysis for all delays that result in status downgrade</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Create and maintain a list of metrics which help evaluate the health of the research programs</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Work with other sector Program Managers on cross-team projects</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Support strategic operational initiatives, i.e. look for efficiency/ automation opportunities and work with Development team to implement enhancements to apps/ processes</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Identify relevant third-party data inputs, coordinate its sourcing and implementation into the existing workflow, also including coordination with the IT team</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Assist in vetting and development efforts for all potential new projects and lead operational aspects of new business initiatives in the Sector</span></li>
</ul> <p> </p> <p><span style="font-family:Times New Roman,Times,serif;"><b>Qualifications, Experience, and Skills</b></span></p> <p><span style="font-family:Times New Roman,Times,serif;"><b>Education: </b>Bachelor’s degree required, MBA preferred</span></p> <p><span style="font-family:Times New Roman,Times,serif;"><b>Candidate's Profile:</b></span></p> <ul> <li><span style="font-family:Times New Roman,Times,serif;">3+ years of experience in managing operations or projects working with product and tech teams</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Strong skills to coordinate with various business, operation and support teams</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Solid communication and presentation skills</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Hands-on with business analysis, product development, data sourcing and management as well as automation</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Ability to drive process efficiency through innovation and business reengineering</span></li>
</ul> <p><span style="font-family:Times New Roman,Times,serif;"><b>Skills:</b></span></p> <ul> <li><span style="font-family:Times New Roman,Times,serif;">Rigorous organizer and a ruthless prioritizer with ability to communicate and juggle multiple demands</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Excellent stakeholder management and communication skills</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Result and solution driven with strong data orientation</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Ability to map processes and identify automation opportunity areas</span></li> <li><span style="font-family:Times New Roman,Times,serif;">Experience in working on global cross-team projects is a strong plus</span></li>
</ul> <p><span style="font-family:Times New Roman,Times,serif;">Note: MS Excel/ PowerPoint skills will be tested as part of the interview process</span></p>