Associate - Relationship Management

Responsibilities

• Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).
• Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.
• Proactively check in with clients to gauge satisfaction and identify potential concerns.
• Identify potential upsell and cross‑sell opportunities within existing accounts based on client needs and product knowledge.
• Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in a customer‑facing role, sales support, or account coordination.
• Proficiency in CRM software (e.g., Salesforce...