Associate Revenue Optimization Data Analyst

Summary:
In this position you will be responsible for resolving basic client business and decision issues directly with
the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to
client retention.
Each team member in this position must consistently demonstrate their ability to flourish in a highly
pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to
the work assigned.

Major Responsibilities:
• Gain a basic understanding of IDeaS products and processes in relation to the hospitality
business
• Resolve basic Business or Decision issues for the client including questions on business
practices, system configuration, system usage and monitoring
• Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved
accurately within pre-defined resolution timeframes and details entered in Salesforce
• Communicate with clients via the appropriate method
• Interact with and support the internal clients like Client Relationship Manager, Project
Managers, Quality Assurance, Research and other teams
• Ensure timely identification of issues and appropriate escalations to the senior ROA member
• Assist in special departmental projects
• Acquire Technical Skills to qualify for Sr. Associate Revenue Optimization Data Analyst
certifications
• Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS
clients

Requirements: (Knowledge, Skills, Abilities, Competencies, Education & Experience)
• BE / B. Sc / M.Sc. or a degree in science with Mathematics or Statistics as one of the main
subjects
• Must have hospitality backgroud/ Hotel Management
• Computer proficiency in MS Excel, MS Word, MS PowerPoint