Job Description

Compliance & Driver Operations Associate – ShopeeFood

Shopee, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Monitor and Enforce Compliance: Oversee rider adherence to company policies by conducting investigations, managing daily suspensions, and resolving escalated complaints.
  • Stakeholder Engagement: Collaborate with Government Affairs and Legal teams to attend and represent the company in local authority and government events related to p-hailing (e.g., MIROS, JPJ, state governors).
  • Operational Performance Tracking: Build and maintain performance monitoring tools (e.g., productivity trackers, QMS dashboards) to assess rider compliance, track trends, and support continuous operational improvements.
  • Process Improvement & Efficiency: Identify inefficiencies in compliance workflows and implement enhancements to improve rider behavior, reduce compliance violations, and strengthen driver reten...

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