Job Description

Job Description

Primary Roles & Responsibilities:

  • Respond to calls, tickets and emails, and troubleshoot reported issues in a Service desk environment.
  • Consult and collaborate with other IT departments to resolve issues quickly and efficiently, when needed.
  • Escalate unresolved issues to the appropriate internal channel
  • Diagnose and troubleshoot applications, operating systems and software issues, and technical issues, including login account and email account setup.
  • Maintain ticket updates for all reported incidents.
  • Troubleshooting of Antivirus issues such as virus outbreaks, virus definition issues etc.
  • Provide timely communication on issue status and resolution.
  • Proven ability to multi-task, effectively determine priorities and meet SLA's.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Hands-on experience with Service desk and...

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