Associate Social Media Listener

Employer Industry: Software and Technology Solutions

Why consider this job opportunity:

• Salary up to $72,700 CAD
• Opportunity for career advancement and growth within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Support for work-life balance with parental leave and adoption reimbursement
• Recognition programs to reward outstanding contributions

What to Expect (Job Responsibilities):

• Monitor, elevate, and respond to brand mentions, comments, DMs, and conversations across social media channels and customer communities
• Provide timely and helpful responses to customer questions and appropriately route escalationsCapture and track data on customer sentiment and reviews for reporting and escala...