Associate Social Media Listener

Why consider this job opportunity

• Salary up to $72,700 CAD
• Opportunity for career advancement and growth within the organization
• Flexible time off and support for autonomous work
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
• Recognition programs like Bonusly and peer-nominated awards
• Support for various life stages, including parental leave and adoption reimbursement

What to Expect (Job Responsibilities)

• Monitor, elevate, and respond to brand mentions, comments, DMs, and conversations across social media channels
• Provide timely responses to customer inquiries and route escalations appropriately
• Capture and track data on customer sentiment and insights for reporting
• Collaborate with stakeholders to address customer issues and enhance the customer exper...