Associate Software Support Technician

Let’s Talk About The Team

The Technical Care team offers comprehensive support to Home Medical Equipment (HME) providers across our diverse range of hardware and software products. We assist our customers in their efforts to support patients, enhancing their quality of sleep and the overall quality of life for those utilizing our sleep therapy devices. Our team is known for its high level of collaboration and fosters an environment of continuous growth and development for each team member’s knowledge and skills.

Let’s Talk About The Role

The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, researching solutions and promptly responding whilst maintaining the highest level of quality. Provide post‑design support and repair of ResMed products, investigate device failures, upgrade the systems,...