Associate Specialist - Customer Support

Overview

LSEG Technical Support is searching for highly motivated persons to participate on the growing team with footprints across the globe. The ideal candidate would be technical specialists with strong analytical skills, have a strong desire to learn and possess a good sense of customer service. Technical Support works in the fast-paced environment of Market Data where our customers expect timely and accurate resolutions. We are looking for individuals that exude ownership and follow through on commitments to our customers. The qualified and successful candidate will be part of the Desktops/Specialist Operations team and would be expected to adapt quickly and work in a shared environment to deliver a positive customer experience.

Role Purpose:

• Provide technical support for complex issues affecting Refinitiv products to customers, internal partners, and 3rd party engineers.
• Remotely resolve issues or look for trends and...