Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus)

REQUIREMENTS:

• Total experience 5+ years.
• Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable).
• Strong understanding of integration protocols and end-to-end troubleshooting.
• Experience in production support (L2/L3) within SLA-driven environments.
• Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems).
• Familiarity with GxP / CSV environments.
• Excellent client-facing communication, stakeholder management, and leadership skills.

RESPONSIBILITIES:

• Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues.
• Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2.
• Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools.
• Perform root cause analysis (RCA) and implement corrective and preventive actions.
• Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes.
• Support certificate management, access control, and security-related updates.
• Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities.
• Ensure high availability, SLA adherence, and operational stability in production environments.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.