Job Description
Job Description
REQUIREMENTS:
Total experience 5+ years. Hands-on experience with Axway products (B2B Integration, Secure Transport, API Gateway – as applicable). Strong understanding of integration protocols and end-to-end troubleshooting. Experience in production support (L2/L3) within SLA-driven environments. Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems). Familiarity with GxP / CSV environments. Excellent client-facing communication, stakeholder management, and leadership skills. RESPONSIBILITIES:
Manage Axway platform operations, including monitoring, alerts, job failures, and connectivity issues. Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP, FTP, HTTPS, AS2. Handle incident management, service requests, and problem management through ServiceNow or similar ITSM tools. Perform root cause analysis (RCA) and implement corrective and preventive actions. Coordinate with internal teams, vendors, and external partners for issue resolution and planned changes. Support certificate management, access control, and security-related updates. Maintain and update operational documentation including runbooks, SOPs, KT documents, and support audit activities. Ensure high availability, SLA adherence, and operational stability in production environments. Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
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