Associate Support Technician

Location: Goshen, IN (100% On-site)

Type: Full-time / Direct Hire (Permanent position with the client)

Job Summary:

The Associate Support Technician will work on-site to serve as the primary, first-level point of contact for all day-to-day IT needs and support for the client and the companies of the client Holdings. This position requires heavy collaboration and teamwork with other members of the IT team to field the incoming support requests and to fix computing and technology problems.

Responsibilities:

• Install and support computing hardware (workstations, printers, mobile devices)
• Install and support software on the client computing devices
• Triage and resolve support tickets as they arise Manage user accounts for the client IT systems and software
• Assist other client's teams with technology and process imp...