Job Description
We are looking for a committed and skilled **Associate Team Manager** to lead our Google GCP Support team.
In this position, you will drive team performance, ensure the delivery of high-quality support services, and align support processes with our business goals to boost overall operational efficiency.
RESPONSIBILITIES
- Oversee and support help desk technicians to promptly respond to inbound calls and tickets
- Own support issues and involve the required internal or external expertise
- Resolve escalations with outstanding customer communication skills
- Recognize support trends and modify processes accordingly for ongoing enhancement
- Supervise ticket handling to ensure quality control and adherence to service-level agreements
- Guide career development, planning, and performance evaluations for the team
- Enhance the team’s leadership skills and administer personnel performance
- Schedule teamwork, arrange staff meetings, and handle process documentat...
In this position, you will drive team performance, ensure the delivery of high-quality support services, and align support processes with our business goals to boost overall operational efficiency.
RESPONSIBILITIES
- Oversee and support help desk technicians to promptly respond to inbound calls and tickets
- Own support issues and involve the required internal or external expertise
- Resolve escalations with outstanding customer communication skills
- Recognize support trends and modify processes accordingly for ongoing enhancement
- Supervise ticket handling to ensure quality control and adherence to service-level agreements
- Guide career development, planning, and performance evaluations for the team
- Enhance the team’s leadership skills and administer personnel performance
- Schedule teamwork, arrange staff meetings, and handle process documentat...
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