Job Description
The Role
We are on the hunt for an experienced Associate Technical Support Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Technical Support Specialist.
What You’ll Do
- Develop and maintain product expertise while working closely with other support and product team members to provide outstanding support throughout a customer’s initial implementation.
- Responsible for managing the CRM helpdesk and answering inbound calls & inquiries - Receive, manage, and resolve escalated tickets in a timely manner.
- Successfully navigate and maintain all customer information in Salesforce and Multipoint.
- Troubleshooting and Escalating Technology Support Inquiries and Request/Feature Request in Jira
- Validate Soler...
We are on the hunt for an experienced Associate Technical Support Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Technical Support Specialist.
What You’ll Do
- Develop and maintain product expertise while working closely with other support and product team members to provide outstanding support throughout a customer’s initial implementation.
- Responsible for managing the CRM helpdesk and answering inbound calls & inquiries - Receive, manage, and resolve escalated tickets in a timely manner.
- Successfully navigate and maintain all customer information in Salesforce and Multipoint.
- Troubleshooting and Escalating Technology Support Inquiries and Request/Feature Request in Jira
- Validate Soler...
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