Associate Technical Account Manager

The Associate Technical Account Manager (Associate TAM) supports enterprise customers in the deployment, adoption, and operation of the BC (Business Continuity) in the Cloud (BCIC) solution. Working under the guidance of a Technical Account Manager or Senior TAM, this role focuses on execution of defined technical and delivery activities while developing platform expertise, customer-facing skills, and resiliency domain knowledge.

What you'll do:

• Support assigned and temporary BCIC customer accounts.
• Assist BCIC deployments, configuration changes, and data imports.
• Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes.
• Participate in customer meetings, training sessions, and enablement workshops.
• Provide post-go-live and upgrade support to ensure continuity and adoption.
• Track and manage customer requests using tools such as Asana, Jira, or ...