Associate - Technical Support_BPO/ Call Centre

Immediate Hiring for Technical Support @Movate, Ambit

Greeting for Movate(Formerly CSS Corp)

L1 Technical Support

Exp: 6 Months – 5 Years

Location: Chennai – Ambit IT Park

Interested candidates please inbox your resumes to

Primary Responsibilities Include:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.

• Ensure resolution provided in the first interaction with the customer

• Acquiring knowledge about the newly released products and recent updates.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

• Position and sell Premium support contracts to customers based on their support entitlement.

Desired Skills:

• Self-Motivated & Ability to Work Under Pressure

• Should have good comprehensibility and understandability of what customers want

• Should have critical thought process and decision-making capability with focus on accuracy

• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies

• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

• Ability to sell/Upsell

• Candidates should be open to a shift of 24x7.

Soft Skills:

• Should possess good English verbal skills

• Excellent logical reasoning

Thanks,

Deepu