Associate Technical Support Engineer

Overview

JOB TITLE: Associate Technical Support Engineer

JOB PURPOSE: END-USER Support Field Support Engineer

Qualifications

QUALIFICATION: BE/BTech/Bsc/Diploma

EXPERIENCE: 1-2 Years

CERTIFICATIONS:

MANDATORY TRAININGS ATTENDED

Reporting

REPORTING TO: Team Lead

Responsibilities

• Provide prompt and effective support for VIP users ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
• Install and troubleshoot Antivirus agents on the desktops.
• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
• Perform OS imaging deployment and configuration of new laptops.
• Participate in bulk asset moveme...