Associate Technical Support (Korean Market)

Position: Associate Technical Support Korean Speaker (L1 – L2 support, On-site Or Remote Support experience)

Language Proficiency: Korean with Topik II & Minimum B1+ in English

Contract Duration: 3 months

Working Hours: 9 AM to 6 PM, Monday to Friday

Place: WFH

Responsibilities

• Voice Call Handling: excellent knowledge of handling voice calls.
• Email Communication: professional email writing skills.
• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.
• AD: Knowledge on Active directory, Proxy, DNS, Group Policy.
• Network: Knowledge on LAN setup, basic routing and switching, passive networking.
• Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting.
• Desktop, Laptop, ...