Associate Technical Support (L1) - ITALIAN SPEAKER

Overview

Associate Technical Support (L1) - ITALIAN SPEAKER – Onsite. Oil & Gas company.

Job Type: Onsite

5 days working and two rotational off's. Required to work on shift – Italy time zone (2pm-11pm MYT, 3pm-12am MYT). Operating hours: 24 x 7 x 365.

Responsibilities

• Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
• Prioritize and resolve issues identified by customers and other teams in a timely manner.
• Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.
• Update customer on ticket status/resolution in accordance with Priority metrics.
• Ensure that incidents and requests are dealt with accordance to customer and priority needs.
• Escalate tickets as required.
• Abide by the IT service processes, procedures and work...