Associate Technical Support

About the job Associate Technical Support

We're Hiring: Associate Technical Support!

We are looking for a motivated and detail-oriented Associate Technical Support professional to join our team. The ideal candidate will provide exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Location: Quezon City, Philippines
Work Mode: Work From Office
Role: Associate Technical Support

What You'll Do

• Respond promptly to customer inquiries via phone, email, or chat.
• Troubleshoot hardware and software issues in a timely manner.
• Document all interactions and solutions in the support system.
• Collaborate with senior technical staff to elevate complex problems.
• Assist in creating user manuals and FAQs for common issues.
• Participate in training sessions to enhance product knowledge and skills.
• ...