Associate Technical Support - (WFH)

Associate Technical Support - MANDARIN SPEAKER (WFH)

Fully work from home

Normal working hours - 9am-6pm

Fixed Sat-Sun off

Responsibilities:

• Voice Call Handling: excellent knowledge of handling voice calls.
• Email Communication: professional email writing skills.
• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.
• AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
• Network: Knowledge on – LAN setup, basic routing and switching, passive networking.
• Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting.
• Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation an...