Associate Training Specialist

We're looking for an Associate Training Specialist to deliver product training to Hootsuite's Enterprise customers in a large group, web-based format. This is an exciting opportunity to help us grow and scale our group training initiatives. As a member of our Professional Services team, you will be a product expert and customer advocate, delivering value to customers by enabling them on our product through the implementation phase, ensuring they are confident in using Hootsuite's tools. NOTE: This is not a Learning & Development position. This role supports customer-facing training.
**WHAT YOU'LL DO**:
- Deliver live web-based, standardized training sessions in a group format (i.e. multiple customers/multiple organizations attend the same session) across our Hootsuite product portfolio
- Ensure that the content presented is understood and respond to questions as required throughout the group training session
- Support the development and maintenance of training materials de...