Associate

Job Title: Associate – Customer Care

Job Summary:

The Associate – Customer Care plays an important role in delivering exceptional customer service by managing complex customer interactions and resolving escalated issues. This role contributes to high customer satisfaction and strong Net Promoter Scores (NPS) while also supporting team development through coaching and mentorship. A service‑oriented mindset, commitment to quality, and focus on continuous improvement are essential for ensuring effective and seamless customer experiences.

Interested candidates can share their resumes at:

Key Responsibilities:

• Handle complex inbound and outbound customer calls, providing expert support and resolving escalated issues using strong communication and problem‑solving skills.
• Follow escalation procedures for concerns beyond individual control, ensuring hig...