Associate, WFM Automation

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Collect, analyze and report historical agent performance statistics
• Responsible for maximizing efficiency and occupancy while meeting service objectives
• Oversee analysis and reporting of employee performance including schedule adherence
• Recognize and recommend operational and support improvements
• Work with leadership on initiatives to support new business growth and overall operations
• Assist with special projects and other duties as assigned
• Establishes performance objectives for direct reports.
• Developing and Debugging Code: Writin...