Job Description

Job Description

Role: Asst. Team Leader - Service Desk


Location: Pune

Minimum Education

Any Graduate + ITIL certified

Skills

  • Analytical skills

  • Effective Business Communication

  • Coaching skills

  • Operations Management

  • SLA Management

  • MS Office

  • Operational knowledge of contact center platform and ITSM tool

  • Performance Management skills

  • Conflict management skills

  • Capacity management

  • Presentation skills

  • Training need identification

    • Technical Skills

  • Client Technical Service Awareness – Intermediate

  • Technical Troubleshooting - Account Management/password reset - Advance

  • Technical Troubleshooting - OS – Advance

  • Technical Troubleshooting - End Devices - Advance

  • Ticketing Tool – Advance

  • MS Office – Intermediate

  • Con...

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