Atendimento ao Cliente

Overview

Join to apply for the Atendimento ao Cliente role at CENTOGENE .

Responsibilities

• Respond to customer inquiries via email, phone, and chat professionally and within appropriate timeframes
• Identify, resolve, and follow up on customer issues efficiently, ensuring high satisfaction levels
• Document interactions and feedback for continuous service improvement
• Collaborate with internal teams to address concerns and enhance processes
• Provide information about products and services, guiding customers to suitable solutions
• Monitor and analyze customer feedback, identifying trends and improvement opportunities

Your profile

• Degree in a health-related field
• Experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Ability to manage multiple interactions efficiently
• Analytical mindset with pro...