Atlassian Jira

<ul type="disc"> <li>Atlassian Cloud expertise across Jira Software, Jira Service Management, Jira Operations (Opsgenie), Jira Align, and Confluence.</li> <li>Proven experience configuring and operating governed Atlassian platforms using defined archetypes for different project types (foundation/core, internal, product delivery, external customer delivery, service management).</li> <li>JSM Portal configuration for use as a digital front door, including request types, workflows, and optimised user experience.</li> <li>Implementation of LiveChat capabilities through JSM or Genesys Cloud.</li> <li>Integration experience with enterprise systems such as Genesys Cloud and Salesforce Sales Cloud.</li> <li>Ability to work collaboratively with an existing SME/Architect, following established governance and security frameworks.</li> <li>Hands-on project delivery of ITSM tooling within ...