ATM Tech Support Specialist

Overview

Bitcoin Depot is seeking an ATM Tech Support Specialist based in Brazil that will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, and provide internal and external customer service support to promote customer and end user satisfaction.

Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations.

Responsibilities

• Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs.
• Review internal and external requests and notifications to support ATM performance and end user service needs.
• Effectively triage hardware and software issues and open service calls as needed.
• Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs. ...