Job Description
Setup and Location: Onsite - Ortigas, Alabang, Pampanga, Cebu (Philippines)
Work Schedule: 9:00 AM – 6:00 PM QLD | 7:00 AM – 4:00 PM PHT
Employment Type: Full-Time
Ready to do work that actually excites you?
The Sr MSP Engineer/Information Technology Officer (ITO) plays a critical role in supporting the AU-managed services provider's clients by resolving the majority of day-to-day IT support requests while progressively developing deeper technical capability.
This role sits between Level 1 and Level 3, with a strong focus on high-volume Level 1 and Level 2 ticket ownership, structured troubleshooting, clear client communication, and consistent delivery. The ITO is trusted to work with minimal supervision, follow documented standards, and escalate responsibly when complexity or risk exceeds authority.
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