Job Description
Purpose and objectives of the role
Responsible for the implementation of support across our portfolio, and that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.
Responsibilities
* Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK
* Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high pressure situations with our clients.
* Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between rea...
Responsible for the implementation of support across our portfolio, and that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.
Responsibilities
* Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK
* Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high pressure situations with our clients.
* Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between rea...
Apply for this Position
Ready to join RCC Connect Ltd? Click the button below to submit your application.
Submit Application