Job Description
Key Responsibilities:
Conduct follow-up sessions with customers to provide hearing aid fitting and usage guidance.
Provide remote support and troubleshooting via Zoom, Zoho, and phone.
Coordinate with service teams for product programming and after-sales alignment.
Please handle the escalation calls and make sure that it's timely.
Maintain accurate customer service and consultation records.
Stay updated on product features and fitting techniques. Skills & Qualifications:
Degree/Diploma in Audiology & Speech-Language Pathology.
Strong communication and customer-handling skills.
Comfortable with technology and remote consultation tools.
Experience in product fitting, programming, and after-sales service.
Conduct follow-up sessions with customers to provide hearing aid fitting and usage guidance.
Provide remote support and troubleshooting via Zoom, Zoho, and phone.
Coordinate with service teams for product programming and after-sales alignment.
Please handle the escalation calls and make sure that it's timely.
Maintain accurate customer service and consultation records.
Stay updated on product features and fitting techniques. Skills & Qualifications:
Degree/Diploma in Audiology & Speech-Language Pathology.
Strong communication and customer-handling skills.
Comfortable with technology and remote consultation tools.
Experience in product fitting, programming, and after-sales service.
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