Job Description
Key Responsibilities:
- Conduct follow-up sessions with customers to provide hearing aid fitting and usage guidance.
- Provide remote support and troubleshooting via Zoom, Zoho, and phone.
- Coordinate with service teams for product programming and after-sales alignment.
- Please handle the escalation calls and make sure that it's timely.
- Maintain accurate customer service and consultation records.
- Stay updated on product features and fitting techniques.
Skills & Qualifications:
- Degree/Diploma in Audiology & Speech-Language Pathology.
- Strong communication and customer-handling skills.
- Comfortable with technology and remote consultation tools.
- Experience in product fitting, programming, and after-sales service.
- Conduct follow-up sessions with customers to provide hearing aid fitting and usage guidance.
- Provide remote support and troubleshooting via Zoom, Zoho, and phone.
- Coordinate with service teams for product programming and after-sales alignment.
- Please handle the escalation calls and make sure that it's timely.
- Maintain accurate customer service and consultation records.
- Stay updated on product features and fitting techniques.
Skills & Qualifications:
- Degree/Diploma in Audiology & Speech-Language Pathology.
- Strong communication and customer-handling skills.
- Comfortable with technology and remote consultation tools.
- Experience in product fitting, programming, and after-sales service.
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