Job Description
Job Description
Key Responsibilities Conference Room & AV Support Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely. Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi-purpose rooms (MPRs), boardrooms, and customer-facing conference rooms. Work closely with higher support tiers, third-party AV integrators, and equipment manufacturers to resolve complex AV issues. Ensure proper setup, configuration, and functionality of AV equipment and video conferencing systems. Deliver backup solutions during device failures (e.g., backup projectors, bypassing failed devices). Provide end-to-end event and meeting support, including setup, meet-and-greet, and teardown. Skills & Requirements Strong knowledge of AV systems, meeting room technologies, and video conferencing solutions. Experience supporting Microsoft collaboration tools and meeting room environments. Basic ne...
Key Responsibilities Conference Room & AV Support Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely. Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi-purpose rooms (MPRs), boardrooms, and customer-facing conference rooms. Work closely with higher support tiers, third-party AV integrators, and equipment manufacturers to resolve complex AV issues. Ensure proper setup, configuration, and functionality of AV equipment and video conferencing systems. Deliver backup solutions during device failures (e.g., backup projectors, bypassing failed devices). Provide end-to-end event and meeting support, including setup, meet-and-greet, and teardown. Skills & Requirements Strong knowledge of AV systems, meeting room technologies, and video conferencing solutions. Experience supporting Microsoft collaboration tools and meeting room environments. Basic ne...
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