Job Description
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About this opportunity:
The Network Operations Center (NOC) Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.
What you will do:
About this opportunity:
The Network Operations Center (NOC) Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.
What you will do:
- Monitor network, servers, and applications using NMS/EMS tools
- Proactively identify, analyze, and resolve network alarms and incidents
- Perform L1/L2 troubleshooting for network, transmission, and service issues
- Raise, update, and manage trouble tickets with internal teams and vendors
- Escalate incidents as per defined escalation matrix
- Coordinate with field teams, OEMs, and service providers
- Track SLA/KPI compliance and ensure timely resolution
- Perform routine health checks and preventive maintenance
- Prepare incident reports, RCA inputs, and...
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