Job Description

The Opportunity

The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

Territory/Location

  • This position is a remote position.
  • Qualified candidates must currently live in the Appleton WIarea. 
  • Travel up towards to 25%

    • What You’ll Work On

  • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that w...

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