Job Description

Responsibilities:

  • Engage with customers to acquire a rich understanding of their problems, needs, and goals.
  • Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
  • Design and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms  for each customer's unique requirements, often with integrations to customer-provides APIs
  • Provide customers with configuration advice and problem resolution on Five9 product.
  • Consulting engagements.
  • Effectively and succinctly communicate with both internal and external stakeholders.
  • Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
  • Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gat...

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