Automation Program Manager - Trust and Safety

The Automation Team works closely with Product, Engineering, Algorithms, Operations, and other departments to strategically drive moderation automation and AI initiatives and maximize impact and ensure goal attainment. We are seeking a talented, highly-organized, and self-motivated Program Manager to oversee the end-to-end management of our automation initiatives. This role will be critical in formulating and implementing operational processes to support automation launches, conducting deep-dive analyses into moderation cases to identify optimization opportunities, and rolling out new tools to maximize productivity and enhance moderation quality.
Responsibilities:
- Develop and manage operational roadmaps for automation initiatives, and coordinate execution across cross-functional teams (Product, Engineering, Algorithms, Operations).
- Perform data analysis on model performance (leakage and overkill cases) to provide feedback and continuously improve the accuracy of moderation...