Automation Service Coordinator

About the Fleet Operations Team:

The Fleet Operations team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact.

The Automation Service Coordinator plays a critical role in supporting the daily execution of the Field Service team. This role owns the service scheduling rhythm, monitors customer site needs, triages inbound communications, and ensures the right technician is deployed at the right time. You'll be the front line for inbound service calls, working quickly to gather key context and direct the issue to the appropriate engineer.

You'll serve as a force multiplier for the team — reducing noise, improving response time, and creating clarity in the midst of shifting priorities.

In this role you will support:

Inbound Call Managem...