Job Description
Automobile Technician
About the Company:
Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities:
Customer Handling
Greet and assist customers with professionalism and courtesy
Verify service requests and capture customer feedback
Communicate repair updates to customers
Diagnosis
Analyze and diagnose scooters for necessary repairs
Update diagnosis reports in the workshop management system
Perform and inspect repairs based on customer requirements
System Handling
Track customer complaints and update the system in real-time
Operate workshop management systems and ensure adherence
Update operational status and ETA in CRM and WMS systems
Check scooter health in the Telematics Command Centre
Technical Repairs
Possess in-depth knowledge of OLA scooters
Perform repairs and replacements on scooter parts
Stay updated on OLA technical curriculum and EV news
Process and Operational
Adhere to processes at the Experience Centre and maintain clear bays for vehicles/scooters
Handle invoicing and payment collections
Ensure bays are free from foreign materials and ready for service
Parts Operation
Audit inventory and maintain consistency between system and physical inventory
Perform GRN and manage inventory at the Experience Centre
Manage warranty part reverse logistics to the main workshop
Safety and Compliance
Adhere to uniform and protective gear requirements
Use protective gear and handle tool kits properly during repairs
Ensure availability of fire-fighting equipment for safety
Requirements
Requirements: Only male candidates
Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation
Minimum experience: at least 6 months in the automobile service sector
Benefits
Salary: ₹ CTC per month including PF+ ESIC +Incentive
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