Automotive Business Development Manager

The Automotive Business Development Centre (BDC) Manager is responsible for leading and scaling PAG Direct’s centralized BDC function across Sales, Service, and Parts operations for all dealership locations.

This role is both strategic and hands-on. The successful candidate will build structure, establish repeatable processes, develop high-performing teams, and ensure the BDC operates as a disciplined, data-driven extension of the dealerships, not a standalone call center.

The BDR Manager will play a critical role in improving lead conversion, appointment show rates, customer retention, and overall customer experience through consistent execution, strong governance, and cross-functional alignment.

Automotive experience is an asset, but operational leadership, process thinking, and execution discipline are more important. This role is expected to commence around March 1, 2026 , allowing for a structured onboarding and transition period

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