Automotive Service Advisor (Kerala)

Key Responsibilities

1. Customer Interaction & Service Booking
   

   • Greet customers and schedule service appointments.
     

   • Understand customer concerns and vehicle issues.
     

   • Explain service requirements, repair options, and costs.
     

2. Job Card Preparation & Coordination
   

   • Prepare accurate job cards/work orders.
     

   • Communicate repair/maintenance needs to workshop technicians.
     

   • Ensure correct allocation of jobs to mechanics.
     

3. Advising & Upselling
   

   • Recommend additional services or preventive maintenance.
     

   • Upsell value-added services, accessories, and extended warranties.
     

4. Workshop Communication
   

   • Act as a bridge between the customer and workshop team.
     

   • Track job progress and keep customers informed.
     

   • Ensure timely completion of service/repair.
     

5. Cost Estimation & Approval
   

   • Provide accurate repair estimates.
     

   • Obtain customer approval before carrying out additional work.
     

6. Quality Check & Vehicle Delivery
   

   • Inspect serviced vehicles before handover.
     

   • Explain work done, costs, and warranty coverage to the customer.
     

   • Ensure smooth and timely delivery of vehicles.
     

7. Customer Relationship Management
   

   • Handle customer complaints and resolve issues.
     

   • Follow up with customers post-service for feedback.
     

   • Maintain long-term relationships to build loyalty.
     

8. Documentation & Compliance
   

   • Maintain service records and job documentation.
     

   • Ensure compliance with manufacturer and company standards.
     

Skills Required

• Strong communication & interpersonal skills.
  

• Technical knowledge of automobiles.
  

• Problem-solving & conflict resolution skills.
  

• Customer service orientation.
  

• Sales and upselling ability.
  

• Time management & multitasking.
  

Requirements

Benefits