Automotive Service Advisor (PAN India)

Customer Interaction & Service Booking

Greet customers and schedule service appointments.

Understand customer concerns and vehicle issues.

Explain service requirements, repair options, and costs.

Job Card Preparation & Coordination

Prepare accurate job cards/work orders.

Communicate repair/maintenance needs to workshop technicians.

Ensure correct allocation of jobs to mechanics.

Advising & Upselling

Recommend additional services or preventive maintenance.

Upsell value-added services, accessories, and extended warranties.

Workshop Communication

Act as a bridge between the customer and workshop team.

Track job progress and keep customers informed.

Ensure timely completion of service/repair.

Cost Estimation & Approval

Provide accurate repair estimates.

Obtain customer approval before carrying out additional work.

Quality Check & Vehicle Delivery

Inspect serviced vehicles before handover.

Explain work done, costs, and warranty coverage to the customer.

Ensure smooth and timely delivery of vehicles.

Customer Relationship Management

Handle customer complaints and resolve issues.

Follow up with customers post-service for feedback.

Maintain long-term relationships to build loyalty.

Documentation & Compliance

Maintain service records and job documentation.

Ensure compliance with manufacturer and company standards.

Strong communication & interpersonal skills.

Technical knowledge of automobiles.

Problem-solving & conflict resolution skills.

Customer service orientation.

Sales and upselling ability.

Time management & multitasking.