Job Description

Service Experience Lead, Assurant-GCC, India

This position is responsible for the delivery of exceptional customer service through the lodgment, assessment, adjudication and settlement of claims. While providing ongoing support and guidance to customers, the Service Experience Associate is required to accurately and efficiently manage claims and enquiries from a variety of channels including phone, email and online.

Applying terms and conditions when dealing with customers, clients and service network partners in a timely and customer-focused manner is essential. Teamwork and attention to detail are critical to ensure the customer/client experience is seamless and creates brand loyalty for our clients.

This position will be in Bangalore/Hyderabad/Chennai in India location.

Work Time: 6:30 AM IST to 3:30 PM IST

What will be my duties and responsibilities in this job?

  • Consistently deliver exceptional customer service whi...

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