Job Description
**MANTECH** is seeking a motivated, career and customer-oriented **Availability Manager** to join our team in the **Annapolis Junction, MD or San Antonio, TX** area.
This is an onsite, Mid shift role Friday - Tuesday 2pm- 10pm (MD) or 1pm to 9pm (TX)
**Responsibilities include but are not limited to:**
+ Serve as integral member of team operating from work centers in **MD** or **TX.**
+ Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
+ Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
+ Complete tailored training successfully to provide 24/7 su...
This is an onsite, Mid shift role Friday - Tuesday 2pm- 10pm (MD) or 1pm to 9pm (TX)
**Responsibilities include but are not limited to:**
+ Serve as integral member of team operating from work centers in **MD** or **TX.**
+ Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
+ Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
+ Complete tailored training successfully to provide 24/7 su...
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