Job Description
AVC:SKY - Service RM
INTERNAL USAGE:
No. of Vacancies:1Manager:AVC:SKY - Service Head
Is a Team leaderNoTeam Size:NA
Grade:DM/Manager/Senior Manager
Business:Retail BankingDepartment: Axis Virtual CentreSub-Department:
Location:Mumbai, Gurgaon, Pune, Bangalore , Chennai
About Axis Virtual Centre
Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless
experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions
via cross-sell and upsell.
About the Role
The AVC:SKY - Service RM is responsible to provide services to enhance client satisfaction levels and ensure compliance to policies and procedures.
Key Responsibilities
.Actively tracking all Service level indicators such as NPS score
.Ensuring proactive HNI client engagement to ensure client satisfaction.
.Tracking Problem Incidences r...
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