Key Account Manager (AV Industry)

Company: AVI-SPL India

AVI-SPL is a global leader in digital enablement and audio-visual (AV) solutions. With a strong presence in India — including offices in Gurugram, Mumbai, Bangalore, and Pune — the company helps organizations build modern collaboration environments by designing, integrating, and managing AV & Unified Communications (UC) technology. AVI-SPL works with numerous Fortune 100 clients to deliver scalable, serviceable, and measurable AV solutions.

Job Title: Key Account Manager (AV Industry)

Experience: 10–15 Years

Locations: Gurgaon / Mumbai / Pune / Bangalore / Hyderabad

Key Responsibilities

- Manage and grow strategic, high‑value client accounts in the AV industry.

- Drive business acquisition and identify growth opportunities within assigned regions.

- Build strong relationships with key clients, acting as their trusted advisor.

- Partner with internal teams (sales, technical, delivery) to ensure client needs are met effectively.

- Create and present account plans, forecasts, and performance reports.

- Negotiate client contracts and renewals in line with company objectives.

- Address client escalations, resolve issues, and ensure a high level of customer satisfaction.

Desired Profile

- 10–15 years of Key Account Management experience, ideally in the audio-visual (AV) industry.

- Proven track record in business acquisition and growing client relationships.

- Excellent communication, presentation, and negotiation skills.

- Strategic mindset with strong business acumen.

- Ability to work independently and lead cross-functional teams.