Job Description

Ref: RPAviA01
Title: Aviation Call Centre Agent
Type: Permanent, full-time.
Salary: £20, - £21, per annum
Location: Maidenhead
Hours: 37.5

As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and maintaining a positive experience for our passengers.

Key Responsibilities:

  • Receive and respond to incoming calls from customers regarding lost luggage, luggage repairs, and replacements.
  • Provide timely and accurate information to customers, addressing their concerns and inquiries.
  • Assist customers in filing lost luggage reports and guide them through the resolution process.
  • Coordinate with relevant departments to track and locate lost luggage, ensuring swift resolution.
  • Process requests for luggage repairs and replacements, adhering to company polici...

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