AVP Operational Excellence Servicing Modernization

Overview

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

Responsibilities

• Operational Strategy & Execution
  • Support defining and putting into action the Target Operating Model (TOM).
  • Find and carry out process improvements that match transformation objectives.
  • Ensure that new processes and systems are operationally ready and sustainable.
  • Utilize AI and process mining to automate, analyze, and enhance servicing operations throughout Latin America.
  • Use Design for Six Sigma (DFSS) to crea...