Avp – Payroll (Outsourcing)

Job Title: AVP – Payroll (Outsourcing)

Location: Gurgaon (Gurugram)

Key Responsibilities

Payroll Operations & Delivery

- Own end-to-end payroll delivery for multiple Indian and international clients in an outsourcing environment.

- Ensure 100% statutory compliance across Indian payroll (PF, ESI, PT, LWF, Income Tax, TDS, gratuity, bonus, etc.).

- Oversee international payroll taxation basics, coordination with global vendors, and country-specific compliance.

- Act as an escalation point for complex payroll issues, audits, and compliance matters.

- Drive continuous improvement in payroll processes, accuracy, timeliness, and cost efficiency.

- Lead, mentor, and develop a team of 50+ payroll professionals across multiple accounts.

- Foster a high-accountability, high-quality delivery culture within the payroll operations team.

- Manage senior stakeholders including CXOs, CHROs, and CFOs

- Lead client governance, SLA reviews, QBRs, and strategic discussions.

- Partner with clients on payroll transformation, compliance advisory, and process optimization.

- Ensure audit readiness at all times (internal, statutory, and client audits).

- Proactively identify payroll, taxation, and compliance risks and implement mitigation plans.

- Stay updated on changes in labor laws, tax regulations, and global payroll practices.

- Support pre-sales, solutioning, and transitions for new payroll outsourcing engagements.

- Collaborate with technology, product, and sales teams to enhance payroll platforms and offerings.

- Contribute to growth strategy, margin improvement, and scalability of the payroll outsourcing business

Skills Required

- 14+ years of overall experience, with significant tenure in payroll outsourcing industry (mandatory).

- Strong hands-on experience in Indian payroll processing.

- Solid understanding of Indian and international payroll taxation.

- Proven experience in managing 15–20+ member teams.

- Demonstrated success in managing senior and global stakeholders.

- Experience handling large, complex client portfolios with strict SLAs.

- Deep domain expertise in payroll operations and statutory compliance.

- Strong people leadership and coaching capabilities.

- Excellent client-facing, communication, and presentation skills.

- High attention to detail with a strong risk and control mindset.

- Ability to operate at both strategic and hands-on levels.

- Exposure to payroll technology platforms and automation initiatives.

- Graduate/Postgraduate in Commerce, Finance, HR, or related discipline.

- Relevant certifications in payroll, taxation, or compliance will be an added advantage.